Product & Design 3 min read
To perform at your best, focus on goals not tasks
Busily ticking off tasks will not get you where you want to go. To really make progress, focus on setting goals that are both strategic and aspirational.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 3 min read
Busily ticking off tasks will not get you where you want to go. To really make progress, focus on setting goals that are both strategic and aspirational.
Customer Engagement 27 min listen
Whether you’re trying to attract users, establish trust or grab the attention of potential investors, you’re going to need to…
AI & Automation 5 min read
Every year in design circles, there’s a buzzword. This year, the buzzword is without question bots. And as with anything…
Customer Engagement 4 min read
The question of what it takes to become an expert has occupied psychologists for decades. As user onboarding and customer…
Customer Engagement 12 min read
An effective messaging strategy is the bedrock upon which you can build customer engagement. Unless your customers value what you…
Product & Design 36 min listen
Things like chatbots, voice UI, conversational commerce, machine learning, moving from screens to systems – all were discussed and debated…
Customer Engagement 3 min read
This week, one of our readers emailed us to ask: “What advice would you give someone who’s just getting started…
Customer Service 7 min read
Your support team spends all day talking to customers about your product. That probably means they know both your product…
Customer Engagement 4 min listen
Over the past year, we’re proud to have increased the frequency of publication on Inside Intercom without dropping the standard….