The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Feb 3, 2017 5 min

7 reasons why messaging should mirror real conversations

Published Feb 2, 2017 31 min

Bridget Harris on bootstrapping your startup

Published Feb 1, 2017 3 min

Customer support is an investment, not a cost

Published Jan 31, 2017 13 min

How to run 1 : 1 meetings that work for 2

Published Jan 30, 2017 6 min

Supporting our Muslim sisters and brothers in tech

Published Jan 26, 2017 33 min

Insights and lessons from some of the best people in product

Published Jan 25, 2017 8 min

Finding your way from maker to manager

Published Jan 24, 2017 8 min

How soon is now? Discovering the many jobs of language in design

Published Jan 23, 2017 6 min

SMS is making everything old new again

Published Jan 19, 2017 28 min

Tina Roth Eisenberg on turning side projects into startups