Product & Design 5 min read
Conversational commerce: 3 examples to validate the hype
2016 was the year of conversational commerce. Despite the hype, it has continued on its way to becoming the next…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 5 min read
2016 was the year of conversational commerce. Despite the hype, it has continued on its way to becoming the next…
Product & Design 30 min listen
She’s currently the Vice President of Experience Design at Autodesk, a maker of software for makers themselves – architects, engineers,…
Product & Design 6 min read
I’ve just wrapped up one of the biggest remote usability tests I’ve ever carried out in my time at Intercom….
AI & Automation 6 min read
In most cases, customers get in touch with businesses because they have a question they need answered, or a problem…
News & Updates 4 min read
At Intercom, we’re always curious about how messaging shapes the way we communicate online with customers and website visitors. We’d…
Product & Design 28 min listen
Daniel’s spent his career at the intersection of design and business leadership. He’s currently a design partner at GV, the investment…
Customer Service 4 min read
In software development, shipping a product is just the beginning. Only when a product is in the hands of its…
Customer Service 6 min read
Up to now Intercom has focused on making personal, relevant conversations the cornerstone of great support. But often the best…
Customer Engagement 6 min read
As your product evolves and changes over time, you’ll invest money and time in new features, big product launches and…