Customer Service 6 min read
Announcing Educate: what a knowledge base should be
Up to now Intercom has focused on making personal, relevant conversations the cornerstone of great support. But often the best…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 6 min read
Up to now Intercom has focused on making personal, relevant conversations the cornerstone of great support. But often the best…
Customer Engagement 6 min read
As your product evolves and changes over time, you’ll invest money and time in new features, big product launches and…
Engineering 7 min watch
The more successful you become, the harder it is to apply a scrappy startup mindset to your product development. An…
Product & Design 23 min listen
Following several years of developer ecosystem work at Facebook, Hugh joined Intercom to launch our Developer Platform and Program. This now…
Customer Engagement 7 min read
Churn is one of the most important metrics tracked by today’s startups. But also one of the most misunderstood. We’re…
Product & Design 5 min read
Setting targets for a new feature is one of the scariest things a product manager will ever have to do….
Customer Service 5 min read
For remote staff staying connected to a company culture can be challenging. But provided you’ve set yourself up for success,…
Product & Design 3 min read
Solve real problems. It’s become a universally agreed upon principle when designing products. Less agreed upon is just how truly…
Product & Design 30 min read
Everyone working in tech needs to be acutely aware of all the different technological shifts happening in the industry and consistently ask those shifting currents will affect their own product.