The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Dec 21, 2016 4 min

2016 on Inside Intercom

Published Dec 21, 2016 5 min

What we shipped: 2016 year in review

Published Dec 20, 2016 3 min

Launch mode vs iterate mode

Published Dec 16, 2016 6 min

Conversational commerce: 3 examples to validate the hype

Published Dec 15, 2016 30 min

Autodesk’s Maria Giudice on creating an experience-centered company

Published Dec 14, 2016 7 min

10 things I wish I knew as a UX research team of one

Published Dec 13, 2016 6 min

Rethinking customer support automation

Published Dec 9, 2016 5 min

Your customers have mastered emoji. Now it’s your turn.

Published Dec 8, 2016 28 min

GV’s Daniel Burka on design leadership

Published Dec 7, 2016 4 min

What content can learn from product development