The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Dec 6, 2016 6 min

Announcing Educate: what a knowledge base should be

Published Dec 5, 2016 6 min

Successful customer onboarding never stops

Published Dec 2, 2016 7 min

Building a startup within a startup

Published Dec 1, 2016 23 min

Intercom’s Hugh Durkin on the future of browsers, platforms and apps

Published Nov 30, 2016 7 min

Reduce churn by re-engaging your customers

Published Nov 29, 2016 5 min

How I learned to stop worrying and love the target

Product manager targets

Published Nov 23, 2016 5 min

Staying connected to a company culture remotely

Published Nov 22, 2016 3 min

Designing for the other side of the screen

Always look beyond the screen you are producing, to the behaviour you’re hoping to change.

Published Nov 21, 2016 31 min

Your product is already obsolete

Published Nov 18, 2016 3 min

Q&A: What books would you recommend to new entrepreneurs?