News & Updates 3 min read
Opening up the power of Intercom’s platform
On Good Friday in 1962, Lou Groen trialled a new sandwich in his Ohio burger restaurant. It was a last-ditch…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 3 min read
On Good Friday in 1962, Lou Groen trialled a new sandwich in his Ohio burger restaurant. It was a last-ditch…
Customer Service 8 min read
We’re strong proponents of the idea that successful onboarding is about finding the common ground where both you and your…
Customer Service 33 min listen
As a Support Pro at Basecamp, Chase Clemons has learned a few things about improving the customer experience, and he’s eager to share them.
Customer Engagement 3 min read
Given that we’ve invested so heavily in content over the years, we’re often asked about what this looks like day-to-day….
Engineering 23 min listen
Lara Hogan is an engineering director at Etsy, the marketplace for buying and selling unique goods, and is probably best known for championing performance as part of the overall user experience.
Product & Design 6 min read
The right presentation can transform something that sits on your colleague’s desk collecting dust into insights your team can really engage with. Here’s how to use storytelling to make those insights stand out.
Product & Design 5 min read
A common refrain in discussions over the future of mobile is that “eventually, all mobile apps will be iOS or…
Product & Design 6 min read
Even if your customer onboarding has a solid foundation and a proven thesis, it’s important to continually assess the contexts…
Product & Design 27 min listen
This blog, our product marketing, and our books are all testament to that. But equally important are the words within…