The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Oct 26, 2016 6 min

Does your onboarding look like an office directory?

How an organisation structure affects onboarding | Inside Intercom

Published Oct 20, 2016 31 min

Wistia’s Jeff Vincent on solving customer problems

Published Oct 18, 2016 5 min

5 simple messages to engage your customers

Published Oct 17, 2016 5 min

Running productive design critiques

Published Oct 14, 2016 5 min

Your phone is getting in your way

Published Oct 13, 2016 32 min

Jared Spool on UX design

Published Oct 12, 2016 4 min

How to send good email – opens, clicks, conversions

Published Oct 11, 2016 4 min

How to use checklists to improve customer support

Published Oct 10, 2016 18 min

Why the next generation of startups won’t build apps

Published Oct 6, 2016 23 min

500 Startups’ Elizabeth Yin on seed-stage venture capital