The Intercom Blog

Published Oct 5, 2016 10 min

Understanding your users’ mental model

Published Sep 29, 2016 34 min

Index Ventures’ Ilya Fushman on growing products into platforms

Published Sep 28, 2016 8 min

Q&A: How should product managers prioritize their time?

Published Sep 27, 2016 5 min

The case for sales reps as project managers

Published Sep 22, 2016 32 min

Samuel Hulick on building better onboarding

Published Sep 21, 2016 6 min

Prioritizing product announcements in a SaaS world

Published Sep 20, 2016 9 min

The killer feature of messaging no one’s talking about

Published Sep 15, 2016 30 min

Intercom’s Darragh Curran on scaling engineering

Published Sep 13, 2016 1 min

New book: Intercom on Onboarding

Published Sep 12, 2016 15 min

What SaaS companies can learn from shopping centers