Product & Design 18 min watch
Why the next generation of startups won’t build apps
As a technology, the internet is young and changing. For all practical purposes, it’s only about 20 years old. For…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 18 min watch
As a technology, the internet is young and changing. For all practical purposes, it’s only about 20 years old. For…
News & Updates 23 min listen
Elizabeth became a Partner at 500 Startups in the spring of 2015, but her connection to the early-stage venture fund…
Product & Design 10 min watch
If you want to understand how someone thinks your product works, give them a pencil and ask them to draw…
Product & Design 34 min listen
Today, as a General Partner at Index Ventures, the former Head of Product at Dropbox is helping a new generation…
Product & Design 7 min read
Time management is a constant struggle for any product manager. The biggest challenge is balancing two very different modes of…
Customer Service 4 min read
Most startups, particularly in the B2B space, start to gain traction by selling their product to other startups or smaller…
Product & Design 32 min listen
A UX designer by trade, he is regularly publishing detailed onboarding teardowns of everything from productivity tools like Asana and Trello…
Customer Engagement 6 min read
When everything you ship presents a marketing opportunity, there’s a tendency to announce everything. Don’t do it. We’ve all heard…
Product & Design 8 min read
Messaging looks set to disrupt the computing landscape but not for any of the reasons you might expect. Chat’s threaded…