Product & Design 15 min watch
What SaaS companies can learn from shopping centers
Our story begins in 1950 in Minneapolis, Minnesota, when five brothers sat around a conference room table trying to build…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 15 min watch
Our story begins in 1950 in Minneapolis, Minnesota, when five brothers sat around a conference room table trying to build…
Engineering 10 min watch
If your Facebook News Feed looks anything like mine, then it’s filled with short, snappy recipe videos. You can watch…
Product & Design 4 min read
There was a time when I viewed designers with the same scepticism as I viewed homeopathy. When I pictured designers…
Product & Design 35 min listen
Michael is the CEO at Trello, the beloved visual collaboration tool that now has more than 16 million users. Trello…
Product & Design 3 min read
We often get questions from readers about business, startups, product management, customer support and more. And one question that our…
Customer Engagement 3 min read
At Intercom we’re lucky to work with many, many talented engineers, designers and researchers. The best editors serve as proxies…
Product & Design 4 min read
Our product analytics team are creatures of habit: every morning we go to the same coffee shop. The barista recently…
Product & Design 30 min listen
Val Head is aiming to change that. A designer specializing in web and UI animation, Val is both a speaker…
Product & Design 2 min read
In the early days of Intercom we obsessed about how many people were in meetings and constantly optimised for efficiency,…