The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Oct 28, 2016 6 min

Yesterday’s signup flow won’t work today

Published Oct 27, 2016 27 min

Intercom’s Elizabeth McGuane on crafting a content strategy

Intercom’s Elizabeth McGuane on crafting a content strategy

Published Oct 26, 2016 6 min

Does your onboarding look like an office directory?

How an organisation structure affects onboarding | Inside Intercom

Published Oct 20, 2016 31 min

Wistia’s Jeff Vincent on solving customer problems

Published Oct 18, 2016 5 min

5 simple messages to engage your customers

Published Oct 17, 2016 5 min

Running productive design critiques

Published Oct 14, 2016 5 min

Your phone is getting in your way

Published Oct 13, 2016 32 min

Jared Spool on UX design

Published Oct 12, 2016 4 min

How to send good email – opens, clicks, conversions

Published Oct 11, 2016 4 min

How to use checklists to improve customer support