The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 27 min watch
Learn how B2B and B2B2C businesses can measure the impact and show the value of their customer experience programs.
AI & Automation 8 min read
Excited about our new AI chatbot, Fin? Want to learn more about how to implement it? Here are answers to all your questions.
Customer Service 6 min read
AI bots like Intercom’s Fin answer customer questions based on the help content in your knowledge base. Here’s how you can optimize it ahead of Fin’s release.
Customer Engagement 27 min watch
The majority of our purchasing decisions are made by the subconscious brain. Do you know how to communicate with it?…
Customer Service 4 min read
In our latest “Response Time” interview, we ask Ethan Rylett, Head of Customer Success and Support at RotaCloud, about his greatest productivity hack, the most valuable thing working in customer service has taught him, and more.
Customer Service 15 min listen
In the fast-paced world of fintech, could customer service set companies apart from the pack?
News & Updates 3 min read
It was a busy March here at Intercom, and we’ve got lots of updates to share. From Articles, to Checklists, to tickets – we’ve added and upgraded features across the product that will help you to organize your team’s activities and optimize your customers’ experience.
Customer Service 6 min read
As expectations grow and resources shrink, it’s easy for support teams’ workloads to become unwieldy, and often unmanageable. These workload management features can help.
AI & Automation 59 min watch
What if you could have a trustworthy bot that captures the magic of the large language models without going off-script? Join us in this webinar as we introduce our newest, breakthrough AI bot and answer all your questions about it.