The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Aug 18, 2016 37 min

Hunter Walk on product management

Published Aug 16, 2016 6 min

Empathy: the key to better support content

Published Aug 15, 2016 6 min

Not all good products make good businesses

Published Aug 11, 2016 3 min

Critique the system, not the logo

Published Aug 9, 2016 5 min

Building a cross-platform product

Published Aug 5, 2016 32 min

Mule Design’s Erika Hall on interactive design and research

Published Aug 4, 2016 13 min

The right way to challenge your competitors

Published Aug 3, 2016 2 min

Announcing our third office – Chicago

Published Jul 28, 2016 24 min

Inside Intercom Seattle startup panel

Published Jul 27, 2016 4 min

Behind the messenger: the right kind of disruption