The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jun 2, 2016 20 min

Inside Intercom Paris startup panel

Published Jun 1, 2016 5 min

How Smart Campaigns make marketing automation easier

Published May 31, 2016 4 min

Why Facebook and Twitter won’t own messaging

Published May 26, 2016 36 min

Poornima Vijayshanker on startup career growth

Published May 25, 2016 4 min

The programming of everyday things

Published May 24, 2016 36 min

Design in the age of entanglement

Published May 20, 2016 1 min

Jobs-to-be-Done: from doubter to believer

Published May 19, 2016 22 min

Inside Intercom London startup panel

Published May 18, 2016 6 min

Principles of bot design

Published May 17, 2016 5 min

There’s no hand off in product design