Engineering 4 min read
The programming of everyday things
Software has become an everyday thing. Our TVs are smart, our thermostats learn our routines and our cars will soon…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 4 min read
Software has become an everyday thing. Our TVs are smart, our thermostats learn our routines and our cars will soon…
Product & Design 36 min watch
Design is becoming a rich entanglement of different ideas, technologies, trends, cultures and patterns. And this has a profound impact…
Product & Design 1 min watch
Two years ago, I’d never heard of the Jobs-to-be-Done framework. Was it truly a better way to design products and innovate?…
Product & Design 22 min listen
At the first stop of our Inside Intercom World Tour, in front of a sellout crowd at The Boiler House…
AI & Automation 5 min read
Despite plenty of excitement it’s still unclear how conversational UIs can be made to work in a practical sense. But…
Product & Design 5 min read
What makes or breaks a product team? Strong design principles are one. A clear, effective roadmap is another. But one…
Product & Design 33 min listen
Working alongside Harvard Business School professor Clay Christensen, Dr. Genichi Taguchi, and other scholars, he and his colleagues at The…
Product & Design 11 min watch
When you’re building a new product, you need to help customers understand the value your product delivers – fast. Designing…
Customer Engagement 1 min read
Good meetings require a few things – an owner, an objective, and an outcome. But an even more fundamental part…