Product & Design 1 min read
New book: Intercom on Jobs-to-be-Done
Today we launched our fourth book, Intercom on Jobs-to-be-Done. It draws together some of the most valuable lessons we’ve learned…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 1 min read
Today we launched our fourth book, Intercom on Jobs-to-be-Done. It draws together some of the most valuable lessons we’ve learned…
Product & Design 6 min read
First things first: there is no right way for someone to give feedback. But as a professional designer or developer…
Product & Design 33 min listen
He co-founded the influential Brighton, England digital product and service design agency, Clearleft, more than a decade ago. Out of…
Customer Engagement 3 min read
Too often a new logo is seen as the antidote to real company issues, like churn or stagnation. Logos are…
Product & Design 5 min read
So you’re a product manager. You have a few years or even decades of experience under your belt, a great…
Engineering 5 min read
“What hath God wrought?” was a message that reshaped the world as we know it. Transmitted by Samuel Morse in…
Product & Design 4 min read
Imagine someone trying to sell you a new car without a radio. Or a new smartphone without a camera. When…
Customer Service 35 min listen
Sarah Hatter discusses how the world of customer support is evolving, why great support improves product, how to scale an empathetic support culture, and much more.
Product & Design 43 min read
From the moment your beta app lands on Product Hunt you’ll ask yourself what way it should grow. Should we…