Customer Service 2 min read
When the answer isn’t in the data
Easy availability of data has fundamentally changed the game when it comes to validating business activities. But if we’re all…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 2 min read
Easy availability of data has fundamentally changed the game when it comes to validating business activities. But if we’re all…
News & Updates 1 min read
Yesterday we announced Intercom had raised $50 million in an investment round led by Index Ventures. So today I thought…
Customer Engagement 4 min read
Marketers know instinctively their work impacts the bottom line (traffic spikes, growing signups), but they don’t always know which work…
Product & Design 3 min read
If there’s one thing our industry loves it’s false dichotomies. Should designers learn to code or focus on design? Should…
News & Updates 31 min listen
Before joining Redpoint, Tomasz was a product manager at Google’s AdSense for Social Networks and AdSense International. He’s widely known for his…
News & Updates 4 min read
We’re delighted to announce we’re taking Inside Intercom on a world tour, starting in early May. It’s our chance to…
Product & Design 1 min read
Most product feedback is categorized by what was said, and occasionally who said it. But there’s more to it than…
Product & Design 27 min listen
Today he leads a team of 70-plus data scientists, analysts, and engineers, who are challenged with empowering more than 2,000…
Customer Engagement 1 min read
Word of mouth is the first traffic source. You can’t put a price on its value, and it sure as…