The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jan 26, 2016 5 min

Any research is better than no research

Published Jan 21, 2016 10 min

How to market the Job-to-be-Done

Published Jan 20, 2016 4 min

What we shipped: 2015 year in review

Published Jan 19, 2016 5 min

Product principles: read receipts

Published Jan 14, 2016 13 min

Your onboarding has a shelf life

Published Jan 13, 2016 8 min

Why you should provide VIP customer support

Published Jan 7, 2016 44 min

Intercom’s Paul Adams on product

Published Jan 6, 2016 10 min

Research at Intercom: thinking beyond product

Published Dec 28, 2015 12 min

What does your product roadmap say about you?

Published Dec 21, 2015 5 min

2015 on Inside Intercom