Sales 4 min read
The value of salespeople who don’t just sell
The typical salesperson is more focused on prospecting new clients than driving value for existing customers. By passing off clients…
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Sales 4 min read
The typical salesperson is more focused on prospecting new clients than driving value for existing customers. By passing off clients…
Product & Design 1 min read
There’s a great Twitter account that parodies dumb tech blog headlines. “Breaking: The Novelty Of Touchscreen Telephones Is Wearing Off.” It’s…
Product & Design 37 min listen
Recently he’s been writing about a new trend at the intersection of brands, bots, apps and AI, where messaging is…
Product & Design 6 min read
Apologies if you clicked on this post expecting a proposal for the next visual design trend to replace flat design….
Product & Design 35 min listen
Before joining Twitter, Mike was the founder and CEO of Newsvine, the social news site acquired by MSNBC, the first acquisition…
Product & Design 2 min read
Starting from first principles is something we do a lot in our product and design process at Intercom. I was…
Customer Engagement 2 min read
If you want to market mobile, using phrases like “on the go” and “at your fingertips” are meaningless. When the…
Product & Design 38 min listen
A former VP at Razorfish, Karen works as an independent consultant, helping companies such as The New York Times, Disney and…
Product & Design 6 min read
Uber isn’t just killing the taxi industry. Its relentless approach to distribution and scale is also putting a nail in the…