The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Oct 9, 2015 3 min

Two product principles often forgotten

Published Oct 1, 2015 5 min

What we shipped: goals, teams, rules, and more

Published Sep 29, 2015 42 min

Facebook’s Margaret Gould Stewart on product design at scale

Facebook’s Margaret Gould Stewart on product design at scale

Published Sep 28, 2015 9 min

Building a feature no one asked for

Published Sep 22, 2015 6 min

Why continuous deployment just keeps on giving

Published Sep 15, 2015 5 min

How to build and structure your sales team

Optimizing your saas sales team structure

Published Sep 9, 2015 5 min

Effective messages have real goals

Published Sep 8, 2015 4 min

Making it easier to build on Intercom

Published Sep 4, 2015 4 min

How ProfitBooks used Intercom to increase renewal rates by 40%

Published Sep 2, 2015 4 min

Striving to make Intercom delightfully fast