Product & Design 48 min listen
Peter Merholz talks product design
Currently Senior Director of design with Jawbone, he was previously VP of Global Design at Groupon and is a co-founder…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 48 min listen
Currently Senior Director of design with Jawbone, he was previously VP of Global Design at Groupon and is a co-founder…
Product & Design 6 min read
What matters is screens, not devices. Mobile app driven companies are now building complementary web apps. For a number of…
Customer Service 5 min read
Why is complaining on Twitter so very effective? Is it because companies do not want your criticism to get noticed,…
Product & Design 4 min read
If you’re not making mistakes then you’re not making anything. Some features will be a win from day one, some…
Product & Design 5 min read
Emoji, stickers and much more will spread through all aspects of our digital lives as they support complex human communication needs…
Customer Engagement 3 min read
When you uncover the jobs that your product is hired for it can inform your entire go-to-market strategy. While Jobs-to-be-Done…
Customer Engagement 5 min read
Despite popular belief, time is not your obstacle – you are. As an executive assistant for the VP’s at Intercom,…
Sales 11 min read
Fundraising can be a distracting period for a company. The CEO and the finance/analytics team particularly feel the weight of…
News & Updates 3 min read
Earlier this year we promised we’d publish regular updates on what new features we added to Intercom, so here’s the…