News & Updates 3 min read
What we shipped: better in-app messaging, Inbox Insights, and more
Earlier this year we promised we’d publish regular updates on what new features we added to Intercom, so here’s the…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 3 min read
Earlier this year we promised we’d publish regular updates on what new features we added to Intercom, so here’s the…
News & Updates 7 min read
Our goal for Intercom availability is that each of our public facing endpoints (In-App Messenger, the Intercom web application and…
Customer Service 7 min read
Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…
Customer Engagement 8 min read
The way technology is sold to businesses has changed fundamentally in the last decade and as a result so has…
Product & Design 1 min read
We’ve published a lot of articles on product management over the past two years. Rather than leave them in our…
Sales 7 min read
Consumer products have always put the user experience above all else and now the same is happening in B2B software….
Product & Design 10 min read
There’s been lots written about how Internet businesses should build software, from books like The Lean Start-Up, and posts from…
News & Updates 1 min read
We know that Inside Intercom readers are a fairly discerning bunch but it was only when we carried out our…
Product & Design 7 min read
Countless pixels were spilled during The Great UI Flattening of 2013–2014. It was a time of great change in the…