Customer Service 4 min read
How BCSocial increased engagement with Intercom
Finding the right tone for your customer communications can be tough. A/B testing messages in Intercom lets you quickly see…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 3 min read
Automate and integrate with Intercom’s new APIs
Today we’re announcing the new Intercom APIs, which are an important step in creating a great platform for developers to…
Product & Design 3 min read
Design futures 3: Dealing with change
It is becoming increasingly apparent product design for apps and the web may have a lot more in common with…
Product & Design 3 min read
Design futures 2: Personalization and the new product canvas
We are living through a time of rapid change which is having a fundamental impact on how we experience and…
Product & Design 5 min read
How Baremetrics went from $0 to $14,000 per month
Eight days. That’s how long it took Josh Pigford to build and launch the foundation of what, in six months,…
Product & Design 4 min read
Design futures 1: Creating systems not destinations
It’s easy to forget but the internet is a comparatively young medium and we are only scratching at the surface…
Product & Design 5 min read
How product design is similar to telling a joke
Designing and shipping a good product is just as hard as telling a knockout joke, and telling a knockout joke…
Engineering 14 min watch
Analyze the recipe when you bake a failure cake
Fundamentally software engineering is about managing complexity and as sure as night follows day catastrophe follows complexity. That’s the conclusion…
Sales 4 min read
Time for sales to call a truce with customers
Remember a time, in the not too distant past, when people bought software without trying it first? It’s a time…
