The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Aug 16, 2012 2 min

Product Demos That Don’t Suck

Published Aug 14, 2012 6 min

Surviving and thriving in two-sided markets

Published Aug 3, 2012 4 min

Welcoming Macey, Jeff, and Frantisek

Published Jul 30, 2012 3 min

Prioritising Features: Who’ll Use It & How Often?

Published Jul 23, 2012 1 min

All content is marketing

Published Jul 16, 2012 3 min

3 rules for customer feedback

Published Jul 5, 2012 3 min

Understanding distribution & conversion

Published Jun 25, 2012 5 min

Have You Tried Talking To Your Customers?

Published May 25, 2012 5 min

Where to draw the line as a product manager

Published May 15, 2012 5 min

Wireframing for Web Apps