Sales 2 min read
Understanding distribution & conversion
The world of web analytics is full of ‘golden rules’ about dated metrics like bounce rate, time on site, pages…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Sales 2 min read
The world of web analytics is full of ‘golden rules’ about dated metrics like bounce rate, time on site, pages…
Customer Service 4 min read
I remember daydreaming in the boardroom of a renowned university in Ireland while pretending to listen to a group of…
Product & Design 5 min read
The most important thing a product manager does is decide where their product stops and someone else’s product takes over….
Product & Design 5 min read
The goal of preparing wireframes is to solve design challenges regarding layout, and priority. This is usually done in wireframes…
Customer Service 4 min read
There are 3 types of data that every product manager or application owner should have easy access to: User Activity,…
Customer Service 3 min read
It’s crucial for start-ups to know who uses their application and how. One of our goals with Intercom has been…
Customer Engagement 5 min read
Today we launched automated emails in Intercom. A feature that evokes the old Spider-Man quote: “With great power comes great…
Product & Design 2 min read
A closed beta is an excellent feedback loop. It lets you see what works well in your application, and it…
Product & Design 1 min read
Naming a product is difficult. Branding legend Marty Neumeier says that good product names have seven characteristics. They should be…