The Intercom Blog

Published May 9, 2024 24 min

Off Script: Into the future with AI-first Customer Service

Published May 1, 2024 21 min

The Ticket: Exploring customer service career paths in the age of AI

Published Apr 26, 2024 4 min

AI skepticism is giving way to curiosity among customer service teams

Published Apr 25, 2024 25 min

The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith

Published Apr 18, 2024 20 min

The Ticket: Moment of truth – Intercom’s AI Copilot in practice

Published Apr 17, 2024 55 min

Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC

Published Apr 11, 2024 16 min

Watch our AI Copilot launch event

Published Apr 11, 2024 10 min

The Ticket: How AI Copilot changes the game for support teams

Published Apr 10, 2024 9 min

There’s no going back – the new era of AI-first Customer Service has arrived

Published Apr 10, 2024 4 min

Introducing Intercom’s AI Copilot: Increase agent efficiency by 31%