Engineering 4 min read
How to get up and running with Messenger Apps using ngrok
Back in April, we released our biggest ever update to our Messenger – we completely rethought how a messenger designed…
Support 16 min listen
Growing customer support in a product first company
Support teams face a constant temptation to make promises to keep customers happy. That’s not practical when your product is constantly changing and evolving. How else can you keep customers happy and informed?
News & Updates 6 min read
What we shipped: 7 new features to deliver personalized experiences at scale
In the past month, we have released seven new features to help you deliver more personal experiences at scale through both intelligent automation and a data-driven understanding of your customers.
Product & Design 3 min read
The rise of stories and the explosion of mobile micro-formats
Mobile formats such as stories have exploded in popularity in recent years, but they raise some interesting design questions – how are they changing the mechanics of mobile interaction? What role do ubiquitous cameras have in shaping how we communicate with these formats?
Growth 28 min listen
David Skok on the metrics every SaaS company should be tracking
Matrix Partners’ David Skok joins the Inside Intercom podcast to discuss why metrics are so important to SaaS companies today, what he looks for in early stage investments, and why product-market fit is only one part of the puzzle.
Marketing 6 min read
How marketers are using Custom Bots to drive more engagement
Our customers are already seeing value from implementing Custom Bots on their website by personally engaging new visitors with video, automatically qualifying leads and nurturing new trial users to paid plans.
Marketing 1 min watch
Introducing the Google Analytics App: Measure the impact of your Messenger
Our new Google Analytics app enables you to measure the impact of the Intercom Messenger on your website conversion rates. See how it works.
Engineering 4 min read
Embracing the deadline: How engineers benefit from delivery dates
Deadlines can feel stressful, constraining and often arbitrary, but when building product, delivery dates help engineering teams stay focused, aligned and driven. That’s because, in the fight against distraction, deadlines are the most effective weapon.
Sales 6 min read
How to balance customer success and revenue in sales
Customer success means wildly different things to different companies in the SaaS industry. Many organizations create customer success teams but…
