News & Updates 1 min read
Intercom’s response to the spread of COVID-19
At this unprecedented and uncertain time, we’re sharing how we’re keeping Intercom’s staff and their families safe from the spread of COVID-19.
Support 12 min read
Automated customer service: how to support your customers at scale
Much has changed in the last few weeks. And for many support teams, automation has helped them meet changing customer expectations in these unprecedented circumstances.
Engineering 6 min read
Cultivating a robust app ecosystem
Building an app ecosystem is a big challenge, but what does the long, hard work of tending that ecosystem look like? Here’s how we keep our Intercom App Store robust and thriving.
Support 34 min listen
Shep Hyken on fostering the cult of the customer
Customer service expert and New York Times best-selling author Shep Hyken chats to Intercom’s Ali Biggs about what has changed in the world of customer service and why ultimately, a lot has stayed the same.
Support 5 min read
How to train a conversational chatbot
Training a chatbot might sound complex, but it’s more straightforward and intuitive than you might imagine. These are our best practices for how to do it.
Growth 4 min read
Working across land and sea: Tips for remote communication
When most communication is nonverbal, how do you make sure what you say and hear aren’t misinterpreted when you’re working remotely?
Product & Design 42 min listen
Jasmine Friedl on design, diversity and forging a different path for herself
Jasmine Friedl, Intercom’s Director of Product Design talks to Dee Reddy about her unique upbringing, her journey to a career in design and how she’s built her team in San Francisco.
Product & Design 11 min read
What we look for when we hire designers at Intercom
Applying and interviewing for a job can be a daunting experience, so we’re demystifying the process by explaining exactly how we go about hiring designers, from the initial application to the interview process.
Product & Design 46 min listen
Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot
To celebrate the launch of our most ambitious machine learning project to-date, this week’s podcast features a conversation with Fergal Reid, one of the brains behind the operation.
