The Intercom Blog

Published Apr 28, 2025 4 min

Pricing AI agents: What does ‘value-based pricing’ really mean for AI?

In AI, trust and value matter – but price still rules. Value-aligned pricing is the future, but it must be fai… Read more

Aisling O'Reilly

Published Apr 9, 2025 6 min

Train Fin to behave like your best agents

Published Apr 7, 2025 2 min

Response Time: Vol. 43

Published Apr 3, 2025 16 min

Gaming support economics: A guide to maximizing ROI in the AI agent era

Published Apr 3, 2025 36 min

The future of customer experience starts with smarter listening

Published Mar 27, 2025 39 min

The hidden cost of misdiagnosing customer issues (and how AI can help)

Published Mar 19, 2025 4 min

Built For You Spring ‘25: The future of customer service is calling

Published Mar 17, 2025 3 min

Response Time: Vol. 42

Published Mar 13, 2025 45 min

An AI-first approach: How RB2B created a lean, scalable support system

Published Mar 11, 2025 6 min

Evolving Intercom’s database infrastructure: Lessons and progress