Emergence Capital’s Doug Landis on telling stories that sell
Doug Landis often sees an unsuccessful sales pitch stumble straight out of the gate. Specifically at the very…
Builder beware: marketing tension in product-first companies
One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first…
Do you know what really makes your customers click?
Technology firms have a long and storied history with commercials. Just reading that sentence you’re probably already thinking…
Continue, Stop, Start: a new take on retrospectives
When faced with a problem or new process at work, most people usually don’t try to reinvent the…
Smells like team spirit – what sports and engineering teams have in common
There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes…
How to collect customer feedback the right way
There are many reasons an organization seeks out customer feedback. A support team will want to know if…
Activation, retention and more: growth lessons from the industry’s best
Your business is currently doing one of two things: it’s growing, or it’s dying. This week we released…
Don’t forget the service in SaaS: how your sales team can provide world-class service
Too many startups focus on the first S in SaaS, but they forget all about the second one….
Announcing our latest book – The Growth Handbook
We’ve just launched our latest book, The Growth Handbook. If there’s one perennial problem all businesses face, it’s…
