Growth 33 min listen
Brex’s Michael Tannenbaum on fintech growth strategies
But although it’s inspiring to look at the paths other companies have successfully traveled, you also run the risk of…
Marketing 8 min read
The marketer that’s always on? Your chatbot
With the right setup, a chatbot can power your marketing so you never miss a lead.
Engineering 6 min read
Overcoming uncertainty: Why we need to redefine confidence for the workplace
Confidence is central to success in the workplace, but how do we cultivate a healthy sense of confidence in ourselves? Let’s start by understanding it properly
Product & Design 32 min listen
Intercom on Product: The principles behind how we build
Des Traynor and Paul Adams discuss the principles we use to guide us as we build great product. Helping us to encode our successes and avoid mistakes, our principles are the foundations on which we build.
Sales 10 min read
Eyes on the future: How to predict your revenue with sales forecasting
It’s not yet possible to predict the future – but with rigorous sales forecasting, you can accurately project the revenue that your team will drive.
Product & Design 3 min read
Foundations to build on: Intercom’s principles for building product
Principles are a way of encoding successes, helping to repeat behaviors that led to positive outcomes and avoid behaviors that led to mistakes. Here are the principles we use at Intercom to build product.
Support 7 min read
Building help content into your product launch
Help content is the most scalable way to empower your customers and your support team. Here’s how to leverage it for a successful product launch.
Support 9 min read
How customer service chatbots are redefining customer engagement with artificial intelligence
AI-powered chatbots have become widely available and let you do what was once impossible: help customers 24/7, answer questions without any human intervention and provide support to multiple customers at once.
Growth 27 min listen
New Relic’s Mark Weitzel on creating open developer communities
With more and more businesses going digital, developers are gaining an increasingly important seat at the table. Mark Weitzel shares his experience with building strong developer communities.
