News & Updates 35 min listen
Conversations with friends: 6 highlights from behind the mic
As our podcast producer Dee Reddy hangs up her headphones, we take a look back at some of her favorite episodes from the past two years.
Engineering 6 min read
Core responsibility: How we scaled our core technologies team
How does a rapidly scaling company manage the core technologies it relies on? This is the story of how we developed and evolved a dedicated core technologies team at Intercom.
News & Updates 4 min read
Conversational support is business critical – insights from Forrester research
Want to deliver fast, efficient, personal support at scale? New research shows the business benefits of switching to conversational support.
Scale by Intercom 36 min listen
Gong’s Linda Lin on customer success strategies for moving upmarket
We chat to Gong’s Linda Lin about her strategies for moving upmarket, and how to go about ensuring the right culture internally when dealing with a new breed of customer.
Engineering 8 min read
Building high-performing teams through continuous improvement
Thinking about how we build is as important as thinking deeply about what we build. We’ve developed the High-Performing Teams framework to continuously improve the way our R&D teams work.
News & Updates 7 min read
Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication
We’ve been busy shipping new features and updates to help you strike the balance between personal and efficient customer communication. Here are a few highlights from this quarter.
Support 6 min read
Cutting the cord on inappropriate customer conversations
Dealing with inappropriate conversations can be challenging for your support team. Creating a robust process relieves the emotional burden of figuring out what to do and where to seek help.
Sales 23 min read
Assembly required – 55 sales tools to build the ultimate tech stack
As your sales organization grows, your tech stack almost always does too. But figuring out which sales tools you should buy and invest in can be a daunting task. To help, we’re sharing our favorite sales tools.
News & Updates 7 min read
Rugs.com increased their support efficiency 10x with Intercom
Rugs.com uses Intercom to power their customer communication across sales and support, driving increased engagement and higher checkout conversions through a conversational approach.
