News & Updates 1 min read
Happy International Women’s Day from Intercom
For International Women’s Day 2019, we have created Intercom on Women’s Day – a microsite that celebrates the women at Intercom.
Growth 2 min read
Activating customers depends on unlocking the right steps
For your product to survive, you need to activate your new signups by getting them to take the actions that will enable them to see value in what you’re selling. But first, you need to accurately identify those activation steps.
Sales 1 min read
How sales development is being transformed by automation
Thanks to automation technology like chatbots, sales teams can automate away so many of the tasks that used to be manual and repetitive, dramatically changing the nature of their role.
Engineering 8 min watch
The key to having impact as an engineer? Empathy
Product Engineer Serena Fritsch discusses the easy mistakes you can make when building product and why doing it well requires a deep empathy for your users.
News & Updates 5 min read
What we shipped: 5 features to boost productivity
Over the past month, we’ve shipped several improvements and new features aimed at helping you to get more done – whether you work on sales, marketing or support.
Sales 2 min watch
Every sales team needs chatbots. Here’s why.
Industry expert Sujan Patel joins us to discuss how chatbots can accelerate all stages of the sales cycle and why they’re poised to fuel the next wave of business growth.
Product & Design 30 min listen
Paul Adams on avoiding over-corrections and finding balance when problem-solving
When I joined Intercom, we were tiny: about 50 people. We’ve grown to over 600. Over that period, we’ve made many, many mistakes – some big and some small.
Support 9 min read
How customer service chatbots are redefining support with AI
AI-powered chatbots have become widely available and let you do what was once impossible: help customers 24/7, answer questions without any human intervention and provide support to multiple customers at once.
Marketing 30 min listen
G2.com’s Ryan Bonnici on selling to educated customers
Brands need to move from being transactional to being a trusted partner. G2.com CMO Ryan Bonnici shares how he’s driving this change at the place that’s known as being the Yelp of business software.
