Customer Engagement 34 min watch
Start Good Trouble: Why go-to-market is the new moat
We talk with Nick Telson-Sillett, the co-founder and CEO of trumpet, about their innovative branding and go-to-market strategy.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 34 min watch
We talk with Nick Telson-Sillett, the co-founder and CEO of trumpet, about their innovative branding and go-to-market strategy.
Customer Service 3 min read
To secure customer loyalty, your customer service needs to be remarkable. Here are four ways to stand out and stick in people’s minds.
Customer Service 36 min watch
Customers expect exceptional experiences from every business they interact with. If your service is “satisfactory,” you’ll get left behind. Shep Hyken shares findings from his latest report on how to deliver outstanding customer experiences.
Customer Service 4 min read
Laura Jolly, Lead Technical Support Engineer at Intercom, shares actionable insights from Support Driven Expo 2024. Learn how knowledge content is critical and more.
Customer Service 2 min read
It’s an exciting time to be in customer service. With AI taking over more repetitive tasks, teams have the unique opportunity to focus on what brings them joy at work.
Product & Design 27 min watch
Are B2B and B2C product management worlds really that different? Bethany joined us as a PM at Intercom after years in B2C, and shares her perspective on the main differences and similarities she’s encountered so far.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Laura Morales-Carrillo, Sr. Member Experience Manager at Maza, about the essence of great customer service, movie robot sidekicks, and more.
Customer Service 1 min read
Knowledge content is the fuel that feeds the AI beast – not just external content, but internal content too. Here’s how to get started.
Customer Service 30 min watch
AI is radically changing how customer service teams operate. Learn how to evolve your team structure to capitalize on new opportunities.