Scale by Intercom 35 min listen
It’s the question every startup must face on its go-to-market path: when to scale and how fast to go. Mark Roberge talks to Intercom’s Kate O’Hanlon about the science that holds the answer.
Product & Design 35 min listen
A very special panel with some of our R+D team members – we hear how conversations with our customers have shaped our product.
Scale by Intercom 6 min read
Discover how customer-centric companies, like Zapier, Wistia, and InVision, measure their support success, and how their metrics have evolved.
Engineering 7 min read
Engaged teams are the backbone of a healthy organization. Here are four lessons I’ve learned the hard way on about how to build engaged teams (as well as how not to build them!).
Scale by Intercom 32 min listen
We hear from Carl Gold (Chief Data Scientist at Zuora) about how the subscription model is transforming legacy businesses, how companies can fight churn with data, and what Goldilocks can teach us all about growth.
Scale by Intercom 8 min read
How should support teams prepare for the year ahead? New research from Intercom reveals 5 key trends that every business needs to know.
Product & Design 32 min listen
In our 11th episode Des Traynor and Paul Adams discuss the importance of collaboration between product and marketing teams, especially as a company scales.
Marketing 32 min listen
Alex Wolf joins us for a conversation that looks at how social media is affecting our senses, how good marketing can inspire rather than distract, and how we can design better, more harmonious technology.
Product & Design 10 min read
There’s a bit of magic behind architecting a calendar that allows you to manage your time in an effective way. Here are five tips.
