Inside Intercom
Articles on Customer Engagement, Support, Product, and more
Support 10 min read
Great support will foster customer happiness, engagement, loyalty and deliver vital feedback, but to achieve all those benefits, you need to carefully define the level of customer support you provide.
Growth 31 min listen
Software may be eating the world, but building and scaling products is still quite a challenge. So how do you get past the awkward “cold start problem” of zero users and build the networks that make your product thrive?
Marketing 6 min read
How often do you get an email from some company you once used with the immortal words “we miss you”? But that message feels insincere, because it paints a commercial relationship as a personal one. Here are 3 better approaches to user retention.
News & Updates 6 min read
Today, we’re unveiling the results of the Holiday Shopping Experience Report, a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams.
News & Updates 5 min read
We’re delighted to announce that we now offer European data hosting – allowing your most important data to remain entirely in Europe
Product & Design 15 min listen
Sound plays a considerable role in determining whether a product experience is good or not. But the line between useful and exasperating is a tenuous one, and it’s easier than you think to find yourself on the other side of it.
Product & Design 7 min read
When you’re deep in all the different layers of building products, it can be easy to forget about the importance of also nailing the thing designers are experts at – interaction design.
News & Updates 3 min read
Reliable, up-to-date information is crucial to keep any support team running smoothly and efficiently. We’re excited to launch Intercom’s real-time dashboard – with one click, support managers can get a clear overview of what’s happening across their support team.
Engineering 27 min listen
We’ve told you all about our products and features and the launches we’re excited about. Now, we take you behind the scenes and introduce you to the work of the people who make it happen.