Break point: Product engineers and the pursuit of speed and safety
As engineers, one of the fundamental things we have to learn is the extent to which we can…
What we shipped: 8 new features to increase conversions and grow your business
Volume and capacity are always top of mind for sales, support and marketing teams. At Intercom, we’re helping…
How to tell your company story
As a human being, storytelling is one of the most powerful tools in your arsenal. It works in…
Fresh perspective – how we invented our Custom Bot chatbot builder
A unique characteristic of our species is our enduring drive to represent the infinite richness of the real…
The Beginner’s Guide to Real-Time Sales: get started with the future of selling
In sales and marketing, speed is everything. The fate of your business depends on how quickly you can…
Video Bots: The future of sales automation
When customers visit your website or use your app, there’s an opportunity to engage and connect with them…
GV’s Kate Aronowitz and Vanessa Cho on leading through design
When Kate Aronowitz and Vanessa Cho were in college in the ’90s, coursework didn’t even exist for their…
An upstanding brand – how team values influence how we work
A set of core values makes it easier for everyone to navigate behavioral expectations at Intercom, and for…
Avoid the land of no decision: 6 critical questions for every discovery call
In sales, it’s normal to spend hours rehearsing for an upcoming demo and fine-tuning the deck. But when…
