Growth 6 min read
Customer experience might seem like a complicated nut to crack but it can be pretty simple if you listen to what your customers want – a personalized, quick and low friction experience.
Growth 30 min listen
Ambient Strategy’s April Dunford joins the Intercom podcast live from the SaaStock conference in Dublin, where she discusses the ins and outs of positioning your product, why you should avoid marketing pixie dust, and how to stand out in a crowded space.
News & Updates 1 min watch
With the Pipedrive app, you can now create deals in Pipedrive as you capture and qualify leads in Intercom, view details about a lead’s Pipedrive deal right in your Intercom inbox, and automatically send conversations with a lead in Intercom to their profile in Pipedrive
News & Updates 5 min read
At Intercom we think a lot about what it means to deliver a differentiated customer experience. That’s why in the last month, we’ve released a suite of new features and apps on our App Store to help you do just that.
Support 3 min read
“Training a bot” might sound complex, but in fact training Answer Bot is much more straightforward and intuitive than you might imagine.
Growth 30 min listen
Patrick Campbell, CEO of ProfitWell, on why he left his job as an economist at the NSA to start building software, the density of marketing channels today (and how to break through the noise) and the biggest pitfalls to avoid when pricing your product.
Engineering 7 min read
Developing APIs to support developers building on top of our fast growing products comes with a lot of challenges. At Intercom, we have now introduced API versioning to enable us to improve and iterate on our platform more dynamically and safely.
Sales 2 min watch
We wanted to bring velocity to our sales process for emerging businesses and startups, while still creating the powerful, personal connection a demo offers, so we decided to introduce carefully crafted group demos. Here’s what we learned.
Support 6 min read
Designing a product like Answer Bot, which sets out to improve and optimize the support experience, benefited massively from the input of the Customer Support team – and to help train Answer Bot, we curated a list of 100 answers
