Marketing 16 min read
Does live chat really work for marketing?
Learn how live chat can enhance your marketing and drive more sales. Need more proof? See how five leading B2B companies are using live chat for marketing.
Product & Design 7 min read
Piecing it together: how to design cohesive onboarding
Great onboarding turns trial users into power users. Here’s how we used design thinking to improve our onboarding experience.
Product & Design 29 min listen
Human-Centered Design Network’s Gerry Scullion on inclusive architecture
Gerry Scullion joins Dee Reddy to discuss human-centered design. They explore who the “human” is, why designers should care and how design teams can be a force for good.
Sales 4 min read
Making the leap: Insider advice on how to ace your first closing role in Sales
Intercom’s most promising sales professionals share the lessons they learned while successfully transitioning from SDR to closing roles.
Product & Design 7 min read
Intercom’s fundamentals of good interaction design
When you’re deep in all the different layers of building products, it can be easy to forget about the importance of also nailing the thing designers are experts at – interaction design.
Product & Design 29 min listen
Intercom on Product: Rise of the “keyboard-first” generation
There’s been a sudden rise of “keyboard-first” apps that focus on speed. We explore what this trend says about product design and how products evolve over time.
Sales 8 min read
Get your team up and over the line with data-driven sales coaching
Coaching your sales reps isn’t as simple as offering a few words of solid advice. The best coaching uses data to identify opportunities for improvement.
Engineering 5 min read
How we built a component API for interactive data visualizations with Ember
At Intercom, one of our core principles is to run less software, which involves using standard technology. By doing so,…
Sales 29 min listen
Everything we’ve learned about scaling sales
It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. In this week’s episode we bring you some of the best insights shared by our guests about scaling sales.
