Marketing 12 min read
Push notifications: The key channel marketers are forgetting (and need)
Learn how to create personal, relevant, and well-timed push notifications to help users achieve their goals in real time.
Product & Design 31 min listen
Intercom on Product: The intersection of company and product strategy
In episode seven of Intercom on Product, Des Traynor and Paul Adams discuss six key ingredients for product strategy and how to align them with company strategy.
Growth 28 min listen
How Sprout Social increased retention with customer-centric marketing
Tara Robertson tells John Collins how Sprout Social build an empathetic, data-driven customer journey to ensure customer retention.
News & Updates 5 min read
Announcing Intercom Academy – a new place to learn and grow
Keen to master Intercom and stay ahead of the curve? Our new learning platform, Intercom Academy, is a series of online courses that will help you excel at your job at every stage of your career.
Marketing 10 min read
12 steps to creating landing pages that convert
So you have an amazing product and now it’s time to craft a killer landing page to sell it. Here’s how we create landing pages that convert.
News & Updates 6 min read
Where chatbots are headed in 2020
What is the future of business chatbots? We surveyed 1,000 end users to learn more about chatbot ROI, best use cases, and more.
Growth 35 min listen
How Yelp drove down churn by building up customer success
How do you ensure happy customer relationships at scale? By creating a Customer Success team to look after your customers post-sale.
Support 5 min read
How a chatbot sped up our tech support resolution time by 50%
If your support team is routinely asking the same set of questions at the start of every chat conversation, it’s time to ask if you’re using the right tools to triage support issues.
Product & Design 17 min watch
Customer retention is the new conversion
Convincing potential users to sign up for your product isn’t easy. But what happens next is far more important – customer retention is the next frontier.