The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Sep 12, 2023 15 min

A whole new world: The exciting new roles AI is creating in customer support

CS roles in the age of AI

Published Sep 11, 2023 4 min

Response Time: Vol. 13

Response Time: Vol. 13 blog hero image

Published Sep 7, 2023 45 min

Shopify UX Director Elizabeth McGuane on why design should start with words

Published Sep 5, 2023 64 min

Improving support quality while embracing AI: Strategies from Intercom and Klaus

Improving support quality while embracing AI: Strategies from Intercom and Klaus

Published Aug 30, 2023 55 min

The emergence of superintelligent AI

The emergence of superintelligent AI - Fergal Reid and Emmet Connolly

Published Aug 29, 2023 9 min

Unlocking customer value with data: How we developed the Customer Milestones Framework

Customer Milestones Framework – Hero Image

Published Aug 28, 2023 3 min

Response Time: Vol. 12

Response Time_Blog Hero_Brittany Page (1)

Published Aug 24, 2023 25 min

Learn how AI can unlock productivity, according to AI founder Andrew Louder

AI consultant Andrew Louder on unlocking productivity with AI

Published Aug 17, 2023 25 min

Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi

Business consultant Behnam Tabrizi on the secret sauce of innovative companies

Published Aug 14, 2023 7 min

Response Time: Vol. 11

Kinga Superson, Customer Support Team Lead at Growbots