The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published May 10, 2023 10 min

Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

A team of researchers studied how AI could assist support agents. This is what they found.

Published May 9, 2023 7 min

Adding AI to your support team can be daunting. Our advice? You’ve got this

Prepare your support team for AI support

Published May 8, 2023 7 min

Response Time: Vol. 6

Response Time vol. 6 with Barry Pepper, VP of Customer Experience at PushPress

Published May 4, 2023 30 min

How to take your customer service from unforgivable to unforgettable, with Micah Solomon

How to take your customer service from unforgivable to unforgettable, with Micah Solomon

Published May 3, 2023 4 min

Introducing Workflows – the mission control center for customer service automations

Workflow launch blog hero image (1)

Published May 3, 2023 10 min

How customer service chatbots are redefining customer experience

Customer Service Chatbots

Published Apr 27, 2023 30 min

How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown

CX executive Marbue Brown on how customer-obsessed companies are coming out on top

Published Apr 26, 2023 5 min

AI trends that are giving support leaders a competitive advantage

Unlocking the future: The AI trends support leaders are embracing to stay ahead of the curve

Published Apr 24, 2023 6 min

Response Time: Vol. 5

Response Time: Vol. 5 blog hero image

Published Apr 20, 2023 27 min

How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher

How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher