The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jul 5, 2022 6 min

Intercom’s product principles: How connected, modular systems help us to focus on important decisions

Connected modular systems 2x

Published Jun 30, 2022 24 min

Web form specialist Caroline Jarrett on designing surveys that work

Published Jun 29, 2022 11 min

How to use in-app messaging to retain your best customers

How to use in-app messaging to retain your best customers

Published Jun 23, 2022 28 min

G2’s CMO Amanda Malko on the latest trends in software buying

Published Jun 22, 2022 10 min

Introducing Intercom SMS: Connect, engage, and activate with two-way SMS

Intercom SMS

Published Jun 22, 2022 5 min

Announcing new next-generation bot capabilities to uplevel your automated support

Custom Actions Custom Objects self-serve support

Published Jun 15, 2022 7 min

Solving for complex onboarding: Paving a path to value for your customers

Solving for complex onboarding

Published Jun 15, 2022 3 min

Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom

Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom

Published Jun 14, 2022 4 min

What is a sales-qualified lead (SQL)?

What is a sales-qualified lead (SQL)?

Published Jun 14, 2022 4 min

What is a push notification?

What is a push notification?