The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jan 11, 2022 2 min

Introducing “New at Intercom” – our first virtual launch event

New at Intercom virtual launch event

Published Jan 5, 2022 27 min

Drata’s CEO Adam Markowitz on creating a culture of cyber security

Published Jan 5, 2022 7 min

Brew and Review: Building a knowledge sharing loop for Customer Success

Knowledge sharing in customer success

Published Jan 3, 2022 7 min

Continue, Stop, Start: Rethinking retrospectives

Continue, stop, start retrospective framework

Published Dec 21, 2021 12 min

2021 on Inside Intercom

Inside Intercom Review of the Year

Published Dec 21, 2021 34 min

2021 in conversation: Learnings from the podcast

Published Dec 16, 2021 31 min

Andrew Chen on how tech’s giants drive growth with network effects

Published Dec 14, 2021 7 min

Don’t tell me you miss me: 3 better approaches to user retention

user retention with these 3 approaches

Published Dec 10, 2021 6 min

Revealed: How supply chain issues are affecting customers and support teams this holiday season

Published Dec 9, 2021 5 min

Introducing Intercom’s Regional Data Hosting program

european data hosting