The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Oct 13, 2021 6 min

How Intercom’s Data Infrastructure team met growing demand with solid principles

data-infrastructure-hero

Published Oct 13, 2021 22 min

Intercom’s Jane Honey on perfecting career paths for product management

Published Oct 12, 2021 14 min

How support leaders can empower their teams to satisfy, delight, and retain customers

Published Oct 7, 2021 9 min

Intercom tour: Meet the Sydney office

Published Oct 6, 2021 7 min

Celebrating Hispanic Heritage Month and the first anniversary of Inter-Amigos

Inter-Amigos hero (1)

Published Oct 5, 2021 7 min

How do you say no to customers?

6 Tips for Saying No to Customers

Published Sep 30, 2021 28 min

Little Otter’s Rebecca Egger on making mental health care accessible to all

Intercom Scale - Rebecca Egger

Published Sep 29, 2021 8 min

Building bots for success: The custom bot that saved logistics platform Stuart over 2.5k hours per week

Stuart custom bots hero

Published Sep 28, 2021 5 min

Moving upmarket as a product manager: What changes and what stays the same?

Product manager role changes - build for bigger customers

Published Sep 23, 2021 30 min

Shep Hyken on getting customers to come back again and again

Intercom Scale podcast - Shep Hyken