The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Aug 19, 2021 32 min

Intercom on Product: Keeping the momentum going as you scale

Published Aug 18, 2021 10 min

From vanity to value: How Intercom conducts NPS surveys

Illustrated artwork showing laptops (yes laptops) in conversation with each other and holding up numerical rating cards

Published Aug 17, 2021 6 min

What is proactive support?

Published Aug 12, 2021 34 min

Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue

Published Aug 11, 2021 6 min

Shipping fast and safe: Building a culture of low-risk learning

shipping safely

Published Aug 10, 2021 6 min

Revealing our refreshed brand: How (and why) we’ve updated our look

Published Aug 4, 2021 9 min

Nailing your customer support interview at Intercom

Nail your customer support interview (1)

Published Aug 3, 2021 4 min

Valuable insights: The principles behind our new research, analytics, and data science team

Research, Analytics and Data Science team values

Published Jul 29, 2021 31 min

BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Mark Rudden – Scale – Intercom

Published Jul 28, 2021 8 min

Automation in action: Proven ways to boost the bottom line with self-serve support

Automation in action blog hero image