The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Aug 3, 2021 4 min

Valuable insights: The principles behind our new research, analytics, and data science team

Research, Analytics and Data Science team values

Published Jul 29, 2021 31 min

BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Mark Rudden – Scale – Intercom

Published Jul 28, 2021 8 min

Automation in action: Proven ways to boost the bottom line with self-serve support

Automation in action blog hero image

Published Jul 21, 2021 9 min

Embracing hybrid work in a post-pandemic world

hybrid work at Intercom (1)

Published Jul 19, 2021 11 min

Sparking conversations: How every team can benefit from conversational support

Published Jul 15, 2021 42 min

IBM’s Arin Bhowmick on designing ethical AI

Arin Bhowmick

Published Jul 15, 2021 6 min

How to use Intercom to generate more leads and close bigger deals – faster

AppsForSales

Published Jul 14, 2021 9 min

Setting and prioritizing goals as a principal engineer

Setting goals as a principal engineer (1)

Published Jul 13, 2021 8 min

Redesigning our job levels for product designers

Published Jul 7, 2021 8 min

How your user onboarding can make a great first impression