The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Feb 4, 2021 35 min

Norman Crowley on uncovering the business opportunities in tackling climate change

Norman Crowley header image

Published Feb 2, 2021 2 min

Beyond CSAT: How customer satisfaction metrics are changing

Beyond CSAT: How customer satisfaction metrics are changing

Published Jan 28, 2021 44 min

Code for America’s Amanda Renteria on defining the citizen experience

Published Jan 27, 2021 7 min

Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success

Hero image: Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success

Published Jan 26, 2021 7 min

Getting M.O.R.E. from your support team: A 4-step framework for boosting morale

Getting M.O.R.E. from your support team: A 4-step framework for boosting morale

Published Jan 20, 2021 7 min

Give your customers best practices, not just FAQs

Published Jan 19, 2021 11 min

Tackling complex design debt: A three-step framework

Tackling Tech Debt: A Three Step Framework

Published Jan 17, 2021 4 min

Employee Spotlight: Serena Fritsch

Employee Spotlight - Serena Fritsch (1)

Published Jan 14, 2021 41 min

Productboard founder and CEO Hubert Palan on mastering product strategy

Published Jan 13, 2021 6 min

What is ‘conversational’?