The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Aug 13, 2025 4 min

The blueprint for AI in support didn’t exist. Until now.

Published Aug 12, 2025 2 min

Announcing The AI Agent Blueprint

The AI Agent Blueprint

Published Aug 12, 2025 20 min

Fin Conversations Ep2: Inside The AI Agent Blueprint

The Ticket Declan Ivory Bobby Stapleton

Published Aug 11, 2025 9 min

How to cut through AI hype and choose solutions with confidence

Cut through AI hype

Published Jul 23, 2025 30 min

Reinventing QA and Training for the AI Era

Published Jul 15, 2025 4 min

Navigating AI metrics

Published Jul 11, 2025 6 min

Stop monitoring systems; start monitoring outcomes

Published Jul 9, 2025 6 min

Notes from a product design vibe coding hackathon

Published Jul 4, 2025 20 min

Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates

Published Jun 27, 2025 28 min

How a “Bot Wrangler” uses AI to scale support without compromise