The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Dec 9, 2020 45 min

Lessons from the boardroom: Karen Peacock on leadership

Karen Peacock at the Fortune Brainstorm Tech conference

Published Dec 8, 2020 13 min

Help desk metrics: Elevate your customer support with the right insights

Help desk metrics: creating actionable insights from data hero

Published Dec 4, 2020 45 min

One-stop S.H.O.P.

Published Dec 3, 2020 36 min

Built for You: Making of Series

Published Dec 2, 2020 1 min

The importance of process: How we scale sustainable engineering processes at Intercom

The importance of process: How we scale sustainable engineering processes at Intercom

Published Dec 1, 2020 7 min

Improve your user onboarding with Jobs-to-be-Done insights

Published Nov 27, 2020 50 min

S.H.O.P.: Learning from the Present

Published Nov 24, 2020 7 min

Quality and consistency: Best practices for building a strong, scalable support experience

Published Nov 18, 2020 45 min

S.H.O.P.: Making the move Online

Published Nov 18, 2020 6 min

Transforming customer support with automation: Key trends and challenges for support leaders