The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Oct 26, 2020 9 min

Eoghan McCabe on the importance of authenticity in leadership

Eoghan McCabe on the importance of authenticity in leadership

Published Oct 22, 2020 35 min

Nate Brown on why proactive CX is the next competitive battleground

Published Oct 21, 2020 6 min

7 steps to creating better help center content

Published Oct 20, 2020 9 min

Better engineering through management – the surprising benefits of becoming a manager

Published Oct 15, 2020 51 min

Bob Moesta on unleashing your sales superpower

Published Oct 14, 2020 6 min

How to keep customer support KPIs meaningful for your support team

Published Oct 13, 2020 12 min

Building Resolution Bot: How to apply machine learning in product development

Published Oct 8, 2020 32 min

Bought-in and paid for: how Atlassian bridges the gap from freemium to enterprise sales

Published Oct 7, 2020 6 min

Why conversational customer support is a key strategic investment

Published Oct 6, 2020 5 min

Overcoming impostor syndrome – tips for dealing with self-doubt