The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Aug 13, 2020 30 min

From Adobe to Walmart: How Sprinklr won over the world’s most valuable brands

Published Aug 13, 2020 7 min

Boost your support efficiency with Intercom’s new workflows

Published Aug 12, 2020 10 min

No more compromises: Announcing 20+ new features to supercharge your customer support

Published Aug 10, 2020 5 min

Navigating the unknown: How contact tracing app Rippl is using Intercom to guide New Zealand into the “new normal”

Rippl team photo

Published Aug 6, 2020 30 min

Prashanth Chandrasekar on writing the script of the future

Published Aug 5, 2020 7 min

Customer experience versus efficiency – why support leaders shouldn’t have to choose

Efficiency versus customer experience – why support leaders shouldn’t have to choose

Published Aug 4, 2020 2 min

Meet Dan Griggs, Intercom’s first CFO

Published Jul 30, 2020 32 min

Clearbit’s VP of Customer Success on turning economic headwinds into a growth opportunity

Published Jul 29, 2020 5 min

Storytelling is great, but is it enough?

Your content should be more than storytelling

Published Jul 28, 2020 8 min

Your next wave of growth will come from conversational relationships