The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Sep 30, 2020 5 min

Aircall’s Global Head of Customer Care Ian MacLean on preventing the ‘swivel chair effect’

Aircall's Ian MacLean on helping support teams prevent the "swivel chair effect" - hero image

Published Sep 23, 2020 7 min

Designing Series: How we built our customer messaging orchestration tool

Published Sep 22, 2020 35 min

Getting conversational: HubSpot’s CEO on a new species of disruptor

Published Sep 17, 2020 40 min

Blind co-founder Kyum Kim on the hidden power of anonymity

Kyum Kim

Published Sep 15, 2020 7 min

Announcing Series: Intercom’s powerful new visual campaign builder

Series launch post hero image

Published Sep 15, 2020 7 min

PREACH: A tone of voice framework for customer support

Measuring tone of voice in customer support

Published Sep 10, 2020 35 min

The appliance of science: Mark Roberge’s formula for scaling

Published Sep 8, 2020 6 min

Sweating the details: Designing improvements to our product navigation

Published Sep 3, 2020 35 min

Built for You: How customer feedback informs what we ship

Published Sep 1, 2020 8 min

The art of the customer follow-up and delightful customer service

Customer Follow Up