The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jun 27, 2020 35 min

We run on inclusion: Sharing stories and lived experiences

Published Jun 25, 2020 45 min

Speaking out: Inside Intercom on allyship

Published Jun 24, 2020 1 min

Announcing the Conversational Support Funnel Starter Kit

Conversational support funnel guide

Published Jun 23, 2020 30 min

Podcast panel: Understanding the Conversational Support Funnel

Published Jun 23, 2020 11 min

Customer Support is being turned upside down. Here’s what you need to do about it.

Published Jun 18, 2020 40 min

Kathryn Finney on intersectionality and using your privilege for good

Published Jun 18, 2020 9 min

Announcing Intercom’s new CEO

Published Jun 17, 2020 7 min

Introducing Mobile Carousels: The best way to engage customers on mobile

Published Jun 16, 2020 9 min

The key to fierce customer loyalty? Your support team.

Customer loyalty on Scale by Intercom

Published Jun 16, 2020 2 min

Introducing Scale – expert advice on driving business growth through customer relationships