The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Sep 24, 2019 9 min

How to have impact as a designer

To be a successful product designer, you must have a clear understanding of how the work you produce lead to outcomes, and in turn how those outcomes can have tangible impact.

Paul Murphy

Published Sep 19, 2019 34 min

Close.com’s Steli Efti on balancing competition and collaboration in sales

Published Sep 18, 2019 17 min

Does live chat really work for marketing?

Published Sep 17, 2019 8 min

Piecing it together: how to design cohesive onboarding

Published Sep 12, 2019 29 min

Human-Centered Design Network’s Gerry Scullion on inclusive architecture

Published Sep 11, 2019 5 min

Making the leap: Insider advice on how to ace your first closing role in Sales

Published Sep 5, 2019 29 min

Intercom on Product: Rise of the “keyboard-first” generation

Published Sep 4, 2019 9 min

Get your team up and over the line with data-driven sales coaching

Published Sep 3, 2019 6 min

How we built a component API for interactive data visualizations with Ember

Published Aug 29, 2019 29 min

Everything we’ve learned about scaling sales