Sales 2 min watch
3 career tips for SDRs who want to become AEs
For many SDRs, the natural next step in their sales career is to move into an Account Executive role. But bridging the gap from SDR to AE isn’t always straightforward.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Sales 2 min watch
For many SDRs, the natural next step in their sales career is to move into an Account Executive role. But bridging the gap from SDR to AE isn’t always straightforward.
Product & Design 10 min read
Many of us have seen improv comedy before, a form of theatre where the dialogue, action and characters are created…
Scale by Intercom 20 min listen
Over the course of her 20-year career in marketing, Heather Zynczak knows a thing or two about what makes a successful CMO, and what doesn’t. She joined the Scale podcast series to tell all.
News & Updates 2 min read
Now, you can convert more of your target accounts into opportunities by sending them personalized messages while they are active on your website.
Sales 5 min read
Acquisition metrics are traditionally the measure of success most rewarded by businesses, but retention is just as important, which makes it crucial that you focus on setting your customers up for long-term success.
Product & Design 6 min read
The reality is that churn is a natural part of business, and it’s important to get priceless feedback from customers as they leave. Here are some ways to design a good experience for departing customers.
Scale by Intercom 20 min listen
Atlassian grew into a $20 billion dollar company without a formal sales team. So how did they do it? We sat down with Jay Simons, President of Atlassian, to get an inside look at their unique high-velocity, low touch sales model and whether it’s right (or wrong) for your business.
Sales 1 min read
Getting your team up and running with live chat for your team doesn’t mean you need to hire a ton more reps to keep up, or spend heavily to staff it 24/7. Read our new guide to learn how to make live chat the most efficient and scalable communication channel for your business.
Customer Service 5 min read
Building great relationships with your customers and offering them world-class support depends on a lot of things, but one of the most important is the quality of the conversations you have with them.