The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Nov 12, 2019 17 min

Customer retention is the new conversion

Published Nov 7, 2019 32 min

Spendesk’s Nicolas Marchais on evolving with your market

Published Nov 6, 2019 11 min

Tool tips: How our design team switched to Figma

Intercom's Product Design team switched to Figma

Published Nov 5, 2019 27 min

The Sales Summit: The trends and challenges shaping the future of sales

Published Nov 5, 2019 7 min

Making our user storage more scalable and secure

Updating user storage

Published Oct 31, 2019 30 min

Woven CEO Tim Campos on how to spend your most important asset

Published Oct 31, 2019 6 min

When should engineering managers write code?

Should Engineering Managers Code Hero

Published Oct 30, 2019 14 min

Who’s who: Understanding your business with customer segmentation

How we approached customer segmentation at Intercom

Published Oct 29, 2019 6 min

Tune up your sales pitch with a focus on clarity

Published Oct 24, 2019 34 min

People & Company’s Bailey Richardson on how to find your people