The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Apr 7, 2025 2 min

Response Time: Vol. 43

Response Time: Vol. 43 blog hero image

Published Apr 3, 2025 16 min

Gaming support economics: A guide to maximizing ROI in the AI agent era

Gaming support economics: A guide to maximizing ROI in the AI agent era

Published Apr 3, 2025 36 min

The future of customer experience starts with smarter listening

The future of customer experience starts with smarter listening

Published Mar 27, 2025 39 min

The hidden cost of misdiagnosing customer issues (and how AI can help)

The hidden cost of misdiagnosing customer issues (and how AI can help)

Published Mar 19, 2025 4 min

Built For You Spring ‘25: The future of customer service is calling

Built For You Spring '25 Blog Hero

Published Mar 17, 2025 3 min

Response Time: Vol. 42

Response Time Vol.42

Published Mar 13, 2025 45 min

An AI-first approach: How RB2B created a lean, scalable support system

Published Mar 11, 2025 6 min

Evolving Intercom’s database infrastructure: Lessons and progress

Evolving Intercom’s database infrastructure: Lessons and progress

Published Mar 6, 2025 26 min

Intercom on Product: Designing for clarity

Published Mar 3, 2025 4 min

Response Time: Vol. 41

Response Time Vol. 41