The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Aug 1, 2019 33 min

Brex’s Michael Tannenbaum on fintech growth strategies

Published Jul 30, 2019 6 min

Overcoming uncertainty: Why we need to redefine confidence for the workplace

Published Jul 25, 2019 32 min

Intercom on Product: The principles behind how we build

Published Jul 24, 2019 11 min

Eyes on the future: How to predict your revenue with sales forecasting

Guide to Sales Forecasting

Published Jul 22, 2019 7 min

Building help content into your product launch

How to use help content for product launches

Published Jul 18, 2019 27 min

New Relic’s Mark Weitzel on creating open developer communities

Published Jul 16, 2019 9 min

Hope for the best or prepare for the worst? How we manage critical incidents at Intercom

Published Jul 11, 2019 30 min

HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Published Jul 10, 2019 6 min

Announcing three brand new features to help scale your support

Published Jul 9, 2019 6 min

Hook trial users from their first use