The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Aug 28, 2019 16 min

Customer feedback strategy: How to collect, analyze, and take action

customer feedback intercom

Published Aug 27, 2019 2 min

Announcing ‘Intercom on Sales’ – our playbook for scaling a billion dollar business

Published Aug 22, 2019 28 min

Intercom’s Jonathon Colman on why content designers should do less

Published Aug 21, 2019 12 min

Five star advice: Insider tips for dealing with software review sites

Published Aug 20, 2019 12 min

A playbook for the impatient SDR: 4 key tips to grow your sales career

grow your sales career

Published Aug 15, 2019 30 min

Lean UX author Jeff Gothelf on why design must have a seat at the table

Published Aug 13, 2019 29 min

The tools we use: Challenging dogma in the design process

Published Aug 8, 2019 27 min

Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

Published Aug 1, 2019 33 min

Brex’s Michael Tannenbaum on fintech growth strategies

Published Jul 30, 2019 6 min

Overcoming uncertainty: Why we need to redefine confidence for the workplace