The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 8 min read
As a product-first company, new product launches are a core part of Intercom’s DNA but as we’ve grown, we’re having to evolve our approach to deal with new challenges. Based on what we’ve learned, these are our top tips.
Sales 12 min read
A company’s success depends on its ability to drive sustainable, predictable revenue. Learn from industry experts who have executed winning sales strategies at companies like HubSpot, Close, Intercom and more.
Engineering 5 min read
As a manager, taking over an existing team poses some unique challenges – the cogs are already spinning and you don’t have deep context about anything. Here are some tips on how to get up to speed, fast.
Customer Service 7 min read
When designing onboarding for business you’re not onboarding a single user, but entire groups of people at a company. Here are some tips on how to onboard groups of users.
Customer Engagement 36 min listen
In a crowded marketplace, defining your ideal customer and positioning your product is not a one-and-done deal. And the work involved to get teams aligned on who you’re selling to and how you’re selling is not to be taken for granted.
News & Updates 1 min watch
Introducing our new product tours playlist, bringing our automation and bot-related video content together in one place so when you’re ready to get started with automation at Intercom, you can easily find the right bot for your business needs with Operator.
Customer Engagement 6 min read
We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. Maybe you wonder if we…
Product & Design 3 min read
Product teams and sales teams need a way to collaborate on the product roadmap, because otherwise, you’re not listening to the potential market or answering their needs.
Engineering 9 min watch
When trying to solve a problem, it can be tempting to build a sophisticated, elegant and complex solution. But that unnecessary complexity can lead to just as complicated issues. We think boring software is better, and here’s why.
