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    • Featured in Latest Articles

      Intercom AI features announcement hero

      Announcing Intercom’s new AI features

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • GPT is here to stay. Where will it take us?

      • Intercom recognized with 3 TrustRadius ‘Best of’ awards

      • Our grand experiment with GPT and generative AI

      • Introducing Checklists: The fastest way to turn signups into superusers

      • Reinventing our wheel: The vision behind Intercom’s redesigned Messenger

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  • Support
    • Featured in Support

      Intercom AI features announcement hero

      Announcing Intercom’s new AI features

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • Ready to scale your customer service offering? Ask these 3 questions first

      • Automated customer service: Support your customers more efficiently and effectively

      • Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

      • 6 tips for creating a great customer service experience during the holidays

      • See all articles
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  • Marketing
    • Featured in Marketing

      Webinar Retention Productboard Fullstory Intercom

      A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      Mark Iafrate

      GTM Lead, Webinars & Partner Marketing, Intercom

      Mark Iafrate
    • Editors picks

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

      • See all articles
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  • Sales
    • Featured in Sales

      What is Live Chat Hero Image

      Live chat examples and best practices for 2023

      Anna Murphy

      Former Editor, Intercom

      Anna Murphy
    • Editors picks

      • From first touch to qualified lead: How to use live chat for sales

      • 4 ways to accelerate sales using the Intercom integration with HubSpot

      • Webflow’s Maggie Hott on building a scalable sales team from the ground up

      • How to use Intercom to generate more leads and close bigger deals – faster

      • Sales technology: 3 trends you need to know

      • See all articles
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  • Scale by Intercom
    • Featured in Scale by Intercom

      Early-stage startup tech stack

      The 9 best tools for your early-stage startup tech stack

      Alan McGlinchey

      Startup Partnership Manager

      Alan McGlinchey
    • Editors picks

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Andrew Chen on how tech’s giants drive growth with network effects

      • Why customer engagement is the key to business growth in 2023 and beyond

      • Make the most of every customer interaction with the Engagement OS

      • Customer Support: Bridge the expectation gap in 2022

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Intercom on Product: How ChatGPT changed everything

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Solving for complex onboarding: Paving a path to value for your customers

      • See all articles
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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      Intercom AI features announcement hero

      Announcing Intercom’s new AI features

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • A note from Eoghan McCabe

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • News & Updates 40 min listen

      GPT is here to stay. Where will it take us?

    • Support 30 min listen

      Our grand experiment with GPT and generative AI

    • Product & Design 22 min listen

      Gainsight PX founder Mickey Alon on using your product as a vehicle for growth

    • See all podcasts
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  • About Intercom

branding

Product & Design 19 min listen

Meet the team: Intercom’s Brand Studio on evolving our brand

As your business grows, it’s only natural your brand grows with it. We chat with some of the creative people behind Intercom’s branding and our recent brand refresh project.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

News & Updates 6 min read

Revealing our refreshed brand: How (and why) we’ve updated our look

As your business grows, it’s natural that your brand will need to grow with it. Here’s how we’ve evolved our look.

Scott Smith

Director, Brand Design

Scott Smith
Brand alignment

Marketing 11 min read

The three strands of brand authenticity

Technology companies often have difficulty developing a clear value proposition that aligns with product and brand identity – here’s how you can begin to get the alignment right.

Shane Murphy-Reuter

Former SVP of Marketing, Intercom

Shane Murphy-Reuter

Marketing 7 min read

So you want to build a brand? Here’s what you need to understand

Building a strong brand doesn’t happen overnight. It requires working consciously on the three pillars that constitute a brand: values, voice, and visual identity.

Stewart Scott-Curran

Former Director of Brand Design, Intercom

Stewart Scott-Curran

Marketing 37 min listen

Lessons in marketing from some of tech’s brightest minds

This week we released Intercom on Marketing, a book which compiles the most important lessons we’ve learned, both marketing Intercom…

Adam Risman

Former Editor, Intercom

Adam Risman

Product & Design 21 min watch

Getting product strategy right

In the early days of a company, getting product strategy right is way more important than perfecting sales, marketing or…

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

Product & Design 5 min read

4 areas where designers need to get comfortable

In times past, design was an afterthought. The last stage of the product creation process. The final visual layer and…

Stewart Scott-Curran

Former Director of Brand Design, Intercom

Stewart Scott-Curran

Product & Design 3 min read

Critique the system, not the logo

Every time a company updates their logo the verdict from the design community is swift and vicious. As soon as…

Stewart Scott-Curran

Former Director of Brand Design, Intercom

Stewart Scott-Curran

Marketing 4 min read

How we redesigned our blog, Inside Intercom

We pride ourselves on the fact that Intercom has become synonymous with high quality design and content. But we never…

John Collins

Former Director of Content, Intercom

John Collins

Stewart Scott-Curran

Former Director of Brand Design, Intercom

Stewart Scott-Curran

Support 5 min read

Building a Brand On Customer Service

Zappos are held up on a pedestal for a very good reason. There are very few companies who have built…

Adii Pienaar

Co-founder, WooThemes

Adii Pienaar
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