Engineering 6 min read
Move fast and optimize for the long term
At Intercom we operate by a core value: move fast and optimize for the long term. Here are five principles to help manage this tension.
Engineering
Engineering 6 min read
Successful employee onboarding should focus on culture
Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have…
Engineering 10 min read
The continuous flow of weekly planning
Strategy and planning are the heart of great leadership and management. Why? Because a goal without a plan is just…
Engineering 7 min read
Building autonomously: Improving our production systems in small steps
At Intercom, we have a few values that underpin our engineering culture – moving fast but optimizing for the long…
Engineering 30 min listen
Jean Hsu on people-centric management
When it comes to the importance of good people management, one data point speaks loudly above the rest. That is, people leave managers not companies.
Engineering 9 min read
Choosing the right internship can turbocharge your career
An internship represents your first steps from the world of college to the world of work, but we often don’t…
Engineering 6 min read
Making some wiggle room for engineering innovations
How do you find the space to take on high-risk, high-reward projects, especially when it involves a system the whole…
Engineering 5 min read
Take pride in your work and the process will follow
Process is important for any startup. But process is a means to an end. It’s never the end product. I…
Engineering 2 min read
When your company grows, it’s time for you to grow too
In some of my previous workplaces, it was quite common among engineers to hear that the company was growing too…