Engineering 5 min read
Why you should have skin in the engineering game
On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years –…
Engineering
Engineering 6 min read
Build strong values to build great products
When you’re growing fast, it can be easy to focus on nothing but the next line of code. But as…
Engineering 7 min read
Does your solution solve the right problem?
The most productive engineers I’ve ever worked with aren’t the engineers who pull all-nighters or clock in 80 hour work…
Engineering 14 min watch
Striking the right balance between speed and safety
Software companies are always faced with the question of how to reach a happy medium between speed and safety –…
Customer Service 5 min read
How non-technical managers can successfully oversee engineers
Conventional wisdom suggests that engineers reporting to non-technical managers can wind up being a disastrous situation. When I joined Intercom,…
Engineering 19 min read
Tracy Chou on startup engineering, inclusion and the liberal arts
What is it that we as technologists are building and how can we make the community building it more inclusive?…
Engineering 6 min read
Learn, unlearn and relearn: the changing face of your engineering career
In the not too distant past, a career in engineering was relatively straightforward. You studied one or more particular languages,…
Engineering 6 min read
Grow your team by focusing on strengths not weaknesses
Getting the maximum impact from everyone on your team, and growing their potential for impact over time, is perhaps the…
Engineering 11 min read
Engineering a culture of psychological safety
The top indicator of a successful team isn’t tenure, seniority or salary levels. It’s psychological safety. Here’s how to build it into your organization.
