Engineering 5 min read
Having the right amount of process at your startup
Discussing software development and engineering processes is a great way to end unwanted conversations at parties. Dull because it feels…
Engineering
Engineering 35 min listen
Skyliner’s Marc Hedlund on engineering management
One of the most challenging, yet rewarding, changes an engineer can make is the transition from maker to manager.
Engineering 7 min read
What to do when a feature grows faster than expected?
When you launch a new feature, what has worked for your beta users won’t always work as well when your…
Engineering 5 min read
Empathy engineering: bridging the gap from code to customer
My name’s Dale, I’m an engineer and I have a confession to make. I like talking to customers. I know…
Engineering 3 min read
How we convinced everyone to care about technical performance
Be it a marketing site that’s slower than your competitors’, an app that crashes on install, or a blog post…
Customer Service 5 min read
Giving customer support a seat at the product table
At Intercom, we’re ferociously focused on two things: our product and our customers. Keeping a strong bond between these two…
News & Updates 4 min read
Building better mock servers for mobile with Speakeasy
If you have a mobile app which communicates with a server through HTTP, then you (hopefully) have tests which ensure…
Customer Service 5 min read
The good way to file a bad bug
Great bug reports are the the oxygen of quality control. Take them away and everything turns sour. As a Customer…
Product & Design 3 min read
When a cupcake becomes a wedding cake
One of the core principles we apply to building product at Intercom is “think big, start small”. What looks like…
