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      The Ticket Podcast: Unpacking the impact of AI on CX with PartnerHero's Mercer Smith

      The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • The ultimate guide to knowledge management in the age of AI

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • AI skepticism is giving way to curiosity among customer service teams

      • Introducing Fin AI Copilot: Increase agent efficiency by 31%

      • The Ticket: Moment of truth – Fin AI Copilot in practice

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  • Customer Service
    • Featured in Customer Service

      Ultimate Guide to Knowledge Management – blog hero image

      The ultimate guide to knowledge management in the age of AI

      Beth-Ann Sher

      Senior Knowledge Manager

      Beth-Ann Sher
    • Editors picks

      • The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith

      • Introducing Fin AI Copilot: Increase agent efficiency by 31%

      • The Ticket: Moment of truth – Fin AI Copilot in practice

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • Something big is coming

      • See all articles
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  • AI & Automation
    • Featured in AI & Automation

      AI First Customer Service – Paul Adams blog hero

      There’s no going back – the new era of AI-first Customer Service has arrived

      Paul Adams

      Chief Product Officer, Intercom

      Paul Adams
    • Editors picks

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: Product strategy in the age of AI

      • Understanding AI: How we taught computers natural language

      • Five key takeaways about AI product management

      • Intercom on Product: Riding the AI wave in 2024

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  • Customer Engagement
    • Featured in Customer Engagement

      The Ticket podcast Stacy Sherman

      The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • 4 ways to personalize your marketing messaging and boost engagement

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • Becoming Fin: The story behind the name of our AI chatbot

      • The ultimate marketing technology stack

      • Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Off Script Episode 1: Des Traynor on the AI revolution

      Introducing ‘Off Script’, a new series from Intercom

      Eoghan McCabe

      CEO, Chairman and Co-founder, Intercom

      Eoghan McCabe
    • Editors picks

      • Intercom on Product: The evolution of product management in the age of AI

      • Five key takeaways about AI product management

      • A new age of UX: Evolving your design approach for AI products

      • Intercom on Product: Riding the AI wave in 2024

      • All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

      • See all articles
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  • Engineering
    • Featured in Engineering

      10 engineering lessons from 6 years at Intercom

      Kuba Niechciał

      Director, Engineering, Intercom

      Kuba Niechciał
    • Editors picks

      • Understanding AI: How we taught computers natural language

      • Managing high availability at Intercom

      • How our infrastructure scales alongside our customers

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • Intercom’s product principles: Shaping the solution to maximize customer value

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  • News & Updates
    • Featured in News & Updates

      Announcing Fin AI Copilot – Intercom blog hero

      Introducing Fin AI Copilot: Increase agent efficiency by 31%

      Alissa Tyrangiel

      Staff Product Manager, Intercom

      Alissa Tyrangiel
    • Editors picks

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • The Ticket: How Fin AI Copilot changes the game for support teams

      • Intercom’s new and improved reporting features

      • Our AI chatbot Fin now supports your customers in 45 languages

      • Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for

      • See all articles
    • Watch and listen

      • Listen to our podcasts

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  • Podcasts
    • The Ticket Podcast: Unpacking the impact of AI on CX with PartnerHero's Mercer Smith

      Customer Service 25 min watch

      The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith

    • The Ticket: Moment of truth – Fin AI Copilot in practice

      AI & Automation 20 min watch

      The Ticket: Moment of truth – Fin AI Copilot in practice

    • Intercom Fin AI Copilot Built For You Olivia Singarella

      Customer Service 16 min watch

      Watch our Fin AI Copilot launch event

    • See all podcasts
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  • About Intercom

Engineering

Engineering 10 min watch

Engineering principles: make it reversible

If your Facebook News Feed looks anything like mine, then it’s filled with short, snappy recipe videos. You can watch…

Stephen O'Brien

Former Director of Engineering, Intercom

Stephen O'Brien

Product & Design 4 min read

The golden mean of design and engineering

There was a time when I viewed designers with the same scepticism as I viewed homeopathy. When I pictured designers…

Cathal Horan

Senior Machine Learning Engineer, Intercom

Cathal Horan

Product & Design 5 min read

Building a cross-platform product

Our product teams pride themselves on working in small, autonomous units. Each team has their own roadmap, their own weekly…

James Treanor

James Treanor

Engineering 36 min listen

Poornima Vijayshanker on startup career growth

Poornima’s the founder of Femgineer, an education startup helping tech professionals advance their careers and build great product, while promoting inclusivity…

Adam Risman

Former Editor, Intercom

Adam Risman

Engineering 4 min read

The programming of everyday things

Software has become an everyday thing. Our TVs are smart, our thermostats learn our routines and our cars will soon…

Cathal Horan

Senior Machine Learning Engineer, Intercom

Cathal Horan

Product & Design 5 min read

There’s no hand off in product design

What makes or breaks a product team? Strong design principles are one. A clear, effective roadmap is another. But one…

Brendan Fagan

Senior Product Designer, Intercom

Brendan Fagan

Product & Design 10 min read

Lessons learned from scaling a product team

There’s been lots written about how Internet businesses should build software, from books like The Lean Start-Up, and posts from…

Paul Adams

Chief Product Officer, Intercom

Paul Adams

News & Updates 3 min read

Building a platform at Intercom

When you think of Salesforce.com, what do you think of? The CRM tool for salespeople? A product for managing marketing…

Bob Long

Former Manager of Engineering, Intercom

Bob Long

Engineering 10 min read

9 tips to attract top engineers

One of the most frustrating aspects of hiring great people to my team was poor timing, or so I thought….

Oren Ellenbogen

‎VP Engineering, Forter

Oren Ellenbogen
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