The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Response Time Vol.45

Published May 19, 2025 2 min

Response Time: Vol. 45

In our latest “Response Time” interview, we ask Mitchell Rodio, Customer Experience Manager at Whop, about the… Read more

Published May 1, 2025 4 min

Introducing MCP: A new way to connect Fin and your customer data to your business tools

Introducing the Model Context Protocol (MCP)

Published Apr 29, 2025 2 min

Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification

Building trust through responsible AI

Published Apr 28, 2025 3 min

Response Time: Vol. 44

Response Time Vol. 44

Published Apr 28, 2025 4 min

Pricing AI agents: What does ‘value-based pricing’ really mean for AI?

Pricing AI Agents

Published Apr 9, 2025 6 min

Train Fin to behave like your best agents

Train Fin to behave like your best agents

Published Apr 7, 2025 2 min

Response Time: Vol. 43

Response Time: Vol. 43 blog hero image

Published Apr 3, 2025 16 min

Gaming support economics: A guide to maximizing ROI in the AI agent era

Gaming support economics: A guide to maximizing ROI in the AI agent era

Published Apr 3, 2025 36 min

The future of customer experience starts with smarter listening

The future of customer experience starts with smarter listening

Published Mar 27, 2025 39 min

The hidden cost of misdiagnosing customer issues (and how AI can help)

The hidden cost of misdiagnosing customer issues (and how AI can help)