The Intercom Blog

Published Dec 8, 2025 2 min

Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents

Intercom has earned AIUC-1 certification, the first standard designed specifically for AI Agents.

Thibault Candebat

Published Dec 8, 2025 10 min

Setting the standard for support: What Spain’s new customer service law signals

Published Dec 2, 2025 12 min

2026 customer service planning series: Vol. 03

Published Nov 25, 2025 6 min

More context, more confidence: The new CX Score explained

Published Nov 25, 2025 5 min

2026 customer service planning series: Vol. 02

Published Nov 18, 2025 5 min

2026 customer service planning series: Vol. 01

Published Nov 18, 2025 2 min

Intercom is now a Shopify Plus Technology Partner

Published Nov 11, 2025 4 min

Hollywood demos vs. real-world demos

Published Oct 30, 2025 9 min

How to build a Content Design Agent

Published Oct 29, 2025 6 min

Building our next R&D hub in Berlin