The Intercom Blog

Published Jun 16, 2025 4 min

Response Time: Vol. 46

In our latest “Response Time” interview, we ask Emily Bach, Customer Support Team Lead at Mangomint, about the… Read more

Kate Sugrue

Published May 29, 2025 47 min

Measuring every conversation: How CX Score is changing the game

Published May 19, 2025 2 min

Response Time: Vol. 45

Published May 1, 2025 4 min

Introducing MCP: A new way to connect Fin and your customer data to your business tools

Published Apr 29, 2025 2 min

Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification

Published Apr 28, 2025 3 min

Response Time: Vol. 44

Published Apr 28, 2025 4 min

Pricing AI agents: What does ‘value-based pricing’ really mean for AI?

Published Apr 9, 2025 6 min

Train Fin to behave like your best agents

Published Apr 7, 2025 2 min

Response Time: Vol. 43

Published Apr 3, 2025 16 min

Gaming support economics: A guide to maximizing ROI in the AI agent era