![Knowledge sharing in customer success](https://blog.intercomassets.com/blog/wp-content/uploads/2020/02/Knowledge-sharing-Customer-Success-1200x560.png)
Customer Service
6 min read
Brew and Review: Building a knowledge sharing loop for Customer Success
For rapidly scaling teams, the value of knowledge sharing can’t be understated. The challenge is doing it in a meaningful way while still leaving time for people’s day-to-day work. Here’s how Intercom’s Customer Success team does it.