In this episode of The Ticket, Harry Spence, Director of Customer Support at ScreenCloud, joins us to discuss the critical aspects of selecting and implementing AI agents.
Customer Service 4 min read
If your customers aren’t getting optimal results from your AI agent, they might not feel comfortable using it. The key to getting past this? Building trust by practicing transparency, providing guidelines, and setting expectations upfront.
Customer Service 27 min watch
John Rossman joins us to discuss the concept of “Big Bet Leadership”, emphasizing the importance of making bold, high-stakes decisions in business.
Customer Service 30 min watch
Author Robert Richman chats with us about the importance of aligning company culture with customer service.
Customer Service 30 min watch
Robert Spector joins us to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service.
Customer Service 3 min read
Every team’s journey to getting comfortable with AI-first customer service will look different. Here are steps support leaders can take to set their teams up for success.
Customer Service 30 min watch
Fred Walton discusses the role of conversation designers in crafting engaging dialogue flows for AI agents and automated support channels.
Customer Service 30 min watch
Author Blake Morgan joins us to discuss the importance of customer experience and the role of leaders in creating a customer-centric culture.
Customer Service 20 min watch
Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.
Customer Service 20 min watch
We explore our latest research on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.