The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Grow pipeline without scaling headcount

Published Apr 28, 2026 6 min

AI is the answer to the sales growth-without-headcount problem

Sales teams are asked to deliver more pipeline whether headcount follows or not. AI Agents are the first real answer to that constraint.

Pascaline Albin

Published Apr 23, 2026 2 min

Introducing the Sales Agent Blueprint

Visit The Sales Agent Blueprint fin.ai/blueprint/sales

Published Apr 22, 2026 7 min

Announcing Fin for Sales: A new role for Fin Customer Agent

Published Apr 21, 2026 9 min

AI is approving our pull requests: Here’s how we made it safe

How we made AI-approved PRs safe

Published Apr 14, 2026 6 min

The hardest percentages

Published Apr 13, 2026 4 min

From swarms to product: Turning customer signals into scalable features

Published Apr 2, 2026 4 min

Never stop disrupting yourself; introducing the Fin API platform

Published Mar 26, 2026 6 min

Announcing Fin Apex: The age of vertical models is here

Published Mar 25, 2026 7 min

Announcing Monitors: Opening the AI black box

The Fin Flywheel (train, test, deploy, analyze) with Analyze highlighted and made up of Insights, Recommendations, and Monitors

Published Mar 19, 2026 3 min

Kaizen for the AI era: How small improvements build smarter support

Kaizen for AI