The Intercom Blog

Published Feb 20, 2026 8 min

Transformation in action: Raising the bar for customer experience

Efficiency was always AI's first promise for support teams. The more interesting story is what comes next.

Declan Ivory

Published Feb 13, 2026 6 min

Transformation in action: Why ROI becomes clearer with deeper integration

Published Feb 9, 2026 4 min

CX Score: How we built a metric support leaders can defend

Published Feb 5, 2026 7 min

Transformation in action: Why AI deployment depth makes the difference

Published Jan 28, 2026 5 min

The AI deployment gap is widening, don’t get left behind

Published Jan 26, 2026 10 min

The safety of speed: How we ship code 180 times per day

Published Jan 5, 2026 10 min

New research: Customer service team evolution

Published Dec 16, 2025 8 min

2026 customer service planning series: Vol. 05

Published Dec 9, 2025 5 min

2026 customer service planning series: Vol. 04

Published Dec 8, 2025 2 min

Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents