The Intercom Blog

Published Dec 16, 2025 8 min

2026 customer service planning series: Vol. 05

AI changes the fundamentals of capacity planning. Here's how to model automation, human output, and system-level work so your 2026 plan holds up under real-world conditions.

Declan Ivory

Published Dec 9, 2025 5 min

2026 customer service planning series: Vol. 04

Published Dec 8, 2025 2 min

Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents

Published Dec 8, 2025 10 min

Setting the standard for support: What Spain’s new customer service law signals

Published Dec 2, 2025 12 min

2026 customer service planning series: Vol. 03

Published Nov 25, 2025 6 min

More context, more confidence: The new CX Score explained

Published Nov 25, 2025 5 min

2026 customer service planning series: Vol. 02

Published Nov 18, 2025 5 min

2026 customer service planning series: Vol. 01

Published Nov 18, 2025 2 min

Intercom is now a Shopify Plus Technology Partner

Published Nov 11, 2025 4 min

Hollywood demos vs. real-world demos